Your Privacy Is Our Priority

1 What Information We Collect

When you create an account and use services on zetbuj, we may collect the personal information described below:

Identity Information

• Full name, date of birth, and nationality
• National ID or passport number (for identity verification)
• Current address and contact details

Contact Information

• Email address
• Mobile number (for payment verification and account security)

Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account details
• Transaction history and amounts
• Deposit and withdrawal records

Technical Information

• IP address, browser type and version
• Device identity and operating system information
• Cookies and session data (see Section 7 for details)
• Activity logs and session duration on the platform

2 Purpose of Using Information

zetbuj uses your personal information only for the legitimate purposes listed below:

• Account Management and Verification: To confirm your identity and keep your account secure.
• Payment Processing: To carry out deposit and withdrawal transactions.
• Customer Support: To resolve your complaints and questions via live chat and email.
• Fraud Prevention and Security: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

We never use your information beyond the purposes described above. Your information is never transferred to third parties for sale, rent, or exchange.

3 Information Storage and Security

zetbuj applies industry-standard security measures to protect your personal information:

Encryption and Technical Protection

• All data transmissions are protected by SSL (SSL/TLS) encryption.
• Sensitive information is stored in encrypted databases.
• Regular security audits and vulnerability assessments are conducted.

Access Control

• Only authorized personnel can access your personal information.
• Every access is logged and reviewed on a regular basis.
• Staff are bound by strict confidentiality agreements.

Retention Period

We retain your information for as long as your account remains active. After an account is closed, certain information may be kept for a defined period as required by legal obligations and the need to maintain financial records. Once that period ends, the information is securely deleted or anonymized.

4 Sharing Information with Third Parties

zetbuj never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

• Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive the necessary information to process transactions. Each of them operates under their own privacy policy.
• Technology Service Providers: Limited information is shared with technology partners required to operate the platform, who are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed to authorities in response to a court order, a lawful investigation, or a requirement under applicable law.
• Fraud Prevention Agencies: Information may be shared with recognized agencies where necessary to prevent money laundering and fraud.

Beyond the circumstances above, no information is provided to third parties without your explicit written consent.

5 Your Rights

As a user of zetbuj, you have the following rights regarding your personal information:

Right of Access

You have the right to know what information we hold about you. If you submit a request to [email protected], we will provide a summary of the information stored about you.

Right to Rectification

You have the right to correct any inaccurate or incomplete information in your account. This can be done through your account settings or via the support team.

Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

Right to Object to Processing

You may object at any time to marketing communications or to certain types of data processing. To do so, please contact the support team.

Right to Data Portability

You may request to receive your personal information in a structured, commonly used format.

6 Age Verification and Protection of Minors

zetbuj strictly enforces a 21+ age restriction. Our services are intended only for those aged 21 and above.

• Age verification during registration is mandatory.
• We do not knowingly collect any personal information from anyone under the age of 21.
• If we become aware that information from a minor has been submitted to us, we will immediately delete that information and close the account.
• If a parent or guardian suspects that their child is using this platform, please contact us immediately.

7 Cookies and Tracking Technologies

zetbuj uses cookies and similar technologies to improve service quality and enhance the user experience.

Types of Cookies

• Essential Cookies: Indispensable for the core functionality of the platform. Without these, the site does not work properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to collect site usage statistics in order to improve the service.
• Security Cookies: Used to detect fraud and unauthorized access.

Cookie Controls

You can control or decline cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

8 Data Breach Policy

Although we apply strong security measures, in the event of a data breach we will act promptly:

• As soon as a breach is detected, we will launch a technical investigation.
• Users whose information may have been affected will be notified by email as quickly as possible.
• Immediate technical steps will be taken to minimize harm.
• Where required, the relevant authorities will be notified within the prescribed timeframe.

9 International Data Transfers

zetbuj primarily serves users in Bangladesh. For operational purposes, some data may be stored on international servers. In such cases:

• All international data transfers take place through encrypted channels.
• When transferring data to third countries, we ensure that adequate data protection measures are in place at those locations.
• All our technology partners comply with international data protection standards.

10 Policy Changes and Updates

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.
• If you do not agree with the changes, you may request that your account be closed.

We encourage you to visit this page regularly to stay informed about the current state of the policy.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

We will do our best to respond to any request or complaint as quickly as possible. Your privacy is very important to us and we are always committed to protecting your information.

This Privacy Policy is drawn up and governed in accordance with applicable laws of Bangladesh. Any disputes or disagreements will be resolved within the legal framework of Bangladesh.